Policy

 ORDER/SHIPPING POLICY:

We are working around the clock to get all shipments out as soon as possible. Due to COVID-19, You may experience shipping delays. All orders ship within  2-3 business days after processing (not including holidays or weekends).

When you first place an order you'll receive a confirmation email and when your order is shipped you'll receive an email with tracking information.

 We thank you for your continuous support!

Frequently Asked Questions:
We take pride in our exceptional customer service, and a major part of that is making sure customers promptly get the answers they’re looking for. We’ve organized the most frequently asked questions below to help with exactly that. If you can’t find the answers you’re looking for, please get in touch and we’ll be ready to assist you.

What is your cancellation policy?
We do not accept cancellations.

I changed my mind can I get a
refund?
Due to these items being very limited, we do not take returns for refunds or credit. ALL SALES ARE FINAL.

Please make sure that before you finalize your purchase, you have selected the correct size and color of your items.

Do you accept returns?
We do not accept returns. ALL SALES ARE FINAL.
Please make sure that before you finalize your purchase, you have selected the correct sizes and colors of your items.

What is your exchange policy?
We do not accept exchanges. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase you have selected the correct size and color of your items.

We will only consider exchanges for damages or defects, or if the wrong product(s) were shipped to you by mistake.

If you would like to exchange an item due to a defect or damage at the time of delivery to you, please contact customer service for authorization. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect or damage. If entitled to a replacement item due to defect or damage, we will replace the product, subject to inventory, within a reasonable period of time.

If you would like to exchange an item due to the wrong item being shipped to you, please contact customer service for
authorization. Upon receipt of the wrong item, we will fully examine it and notify you via e-mail, within a reasonable period of time. If the wrong item is returned with damages or defects, you may be responsible for damages or defects that were caused after you received the item. If entitled to a replacement item due to the wrong item being shipped to you, we will replace the product, subject to inventory, within a reasonable period of time.

All requests for an exchange must be made within 7 days after the package is received.

The item MUST be in the same condition that it was received (unwashed and unworn). We CANNOT exchange the item if it has been worn, washed, or damaged.

If we authorize your exchange, please include a copy of the receipt, your contact number, and the item information (such as name, color, and size) that you would like with your return. After we have received the package, we will contact you to confirm the details and have the new item sent out.

All exchange shipments are the responsibility of the customer. Exchange requests made after 7 days of receipt of the item will not be accepted.

 

What if I never received my item?
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier. If you require our cooperation by providing additional or missing information to complete the claim with USPS or any other Shipping Carrier, please reach out Via email or contact page.

How do I contact Customer Service?
Please contact us via our contact page. Please make sure to include all relevant information like your order number, style name, size and color so we can better assist you.  

Do you ship
internationally?

We currently do not.

How do I care for my garments ? 

• Turn garment inside out. Machine wash cold. Use gentle cycle.
• Do not iron printed or embroidered areas.
• Avoid drying your garments in a dryer, as this type of drying can be damaging. Instead, lay flat and drip-dry for preservation and long life.
• If you use a dryer, tumble dry on a low heat setting.